Shipping policy

 

Refund & Return Policy

Golden Aura
Limburg, Belgium
E-mail: miray2g28@gmail.com

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it

  • Unworn or unused

  • With tags

  • In its original packaging

  • With proof of purchase

To start a return, you can contact us at miray2g28@gmail.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right.

Non-returnable Items

Certain types of items cannot be returned:

  • Personal care goods

  • Custom products (special orders or personalized items)

  • Intimate apparel

  • Sale items or gift cards

If you have questions about your specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return.

If approved:

  • You will be automatically refunded on your original payment method

  • Please remember it can take some time for your bank or credit card company to process the refund

If more than 10 business days have passed since we approved your return, please contact us at miray2g28@gmail.com.